Did you know that 64% of clients who leave their legal adviser do so because of a perceived indifference?
Legal Rapport can help you respond to your clients quickly and efficiently with direct communication, an unrivalled set of collaboration tools and integration with your customer databases.
Telephone and Database Live Link
With our integrated technology you know who is calling before you answer the phone; you have an option to view the last 10 documents you produced with or for the client, AND you can access information from multiple databases at the same time. There is an option to record and store calls, and the service will integrate with your billing system.
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Direct Communication
Legal Rapport can instantly let you know if and how people in the firm are available. If there are three people in the firm with knowledge that you need, you can see which one is available before making any calls. When you have access to the knowledge you need, when you need it, you respond better to client needs.
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Collaboration Tools
A call to a client can be made ever more effective by inviting other relevant colleagues or peers into the conversation. For instance, if a legal document needs input from two solicitors, then it can be dealt with there and then. Our audio, video and web based collaboration tools allow multiple parties to be on the same call, with a view of the same document - and even a view of each other if required. Our Collaboration tools enhance your responsiveness.
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