Integrate Home Workers

One of our clients employs 10 staff members to call claimants to pursue compensation claims, and because the claimants need to be contacted at a time suitable to them, this means long and variable hours of coverage are needed.

Either those staff members work long and variable hours from the office - which creates significant overhead in office management - or they work from home, which means they are not part of the same telephone system... or at least that is what it meant.

Legal Rapport has deployed an integrated IP telephone solution which means that home workers are all part of the same managed system. All management reporting and support is centralised, and all the functionality available to office based workers during the day, is available to home workers for the hours they work

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