Telecom Together Case Study - Wyse

Background

Wyse provides a range of flexible finance solutions to organisations in both the public and private sectors throughout the UK.

Wyse was founded in 1989 and is dedicated to sourcing external funding for UK businesses. With our support, thousands of organisations have found a finance partner on which they can rely. We have helped finance assets in more diverse spheres than is imaginable.

UK organisations thrive when they can find the funding to match the entrepreneurial skills of their executives, for this reason the Wyse finance product portfolio offers a number of alternative finance solutions including factoring, business loans, commercial mortgages and much much more.

We have two client service delivery teams. We help resellers of equipment offer financial options to their customers and we also offer a service direct to end users. See the 'reseller' and 'end user' sections for information specific to you. Due to the high demand for furniture and interior leasing we also have a specialist Furniture & Interiors Finance Division.

Wyse are a forward thinking company and will go the extra mile to find a suitable financial solution for your organisation.

The Business Requirements

In early 2006, Wyse set about addressing certain business challenges to reduce costs, and improve the management information generated from their telecommunications infrastructure.

By understanding the current usage in detail it would be possible to manage the service, and to inform future investment in telecoms to further improve client service and satisfaction.

There was a requirement to have a single consolidated service across all sites; there was a requirement to have 24 x 7 access to management information, and there was a requirement for responsive customer support.

Addressing the business challenges

Peter Millard, director responsible for support infrastructure, set about rationalising the costs and improving the management information across the group.

'We wanted a single supplier who was able to provide a competitive and responsive service. We also wanted management information that would help us to understand our call profile, and to plan our future telecoms investments.

'As a service business, it is of paramount importance to us to ensure that we are responding to customer demand quickly and appropriately.

'Since working with Telecom Together, we have rationalised our cost base significantly; we have useful management information, and we have a responsive service provider if problems occur.

'Telecom Together provide a range of related services - in particular telephone systems and mobile phones, and we value their ongoing help and advice in looking for solutions that address our needs'.